HEALTHSuite System Analyst

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POSITION: HEALTHSuite System Analyst
SCHEDULE: Full-Time, Mon-Friday 8:30AM – 5PM
FACILITY: WHS Corporate Office
LOCATION: Greentree, Pittsburgh, PA (onsite)
 
Wexford Health Sources, Inc. is one of the nation’s largest correctional health care providers.  Over the past 30 years, our team of dedicated clinical professionals has helped literally millions of justice-involved patients receive life-changing medical and mental health services.

BENEFITS
•    Annual review with performance increase
•    Generous paid-time off program that combines vacation and sick leave
•    Paid holidays
•    Comprehensive health insurance through Blue Cross Blue Shield
•    Dental and Vision insurance
•    401(k) retirement saving plans with company matching policy
•    Company-paid short-term disability
•    Healthcare and dependent care spending account

POSITION SUMMARY
The HEALTH Suite System Analyst functions as part of the Information Technology team and will have primary responsibility for Wexford Health’s HEALTH Suite system, specifically working closely with the end users to ensure the application’s stability and efficient operation and working with the software vendor to submit/track trouble tickets, perform system upgrades, and review proposed enhancements.

DUTIES/RESPONSIBILITIES
Developing a complete understanding of the HEALTH Suite application in order to provide ongoing support for Wexford Health users, including Claims, Contracting, and Utilization Management.

• Acting as primary liaison between RAM Technologies (HEALTHSuite vendor) and Wexford Health users.
• Scheduling and executing standard system jobs (e.g., data copies, check runs, reports, Fee Schedule loads, data “dumps”, user account management).
• Reviewing system upgrades and enhancements and working with the users to determine if they are applicable and/or necessary for Wexford business.
• Working with vendors and Wexford users to implement upgrades and enhancements as needed.
• Continually maintaining application performance through system monitoring and analysis.  Working with vendors for performance tuning; troubleshooting system hardware, software, networks, operating and system management systems.

Duties – Helpdesk
Working as part of the IT Helpdesk team resolving helpdesk calls/tickets – including but not limited to: Active Directory password resets, basic hardware and software troubleshooting (desktop, laptop, printer, scanner, copier, peripherals, mobile devices, Microsoft Office, Windows, etc).
Work with the IT Team Imaging PCs/Laptops in preparation for end users

CERTIFICATION: None required
EDUCATION:  Bachelor’s Degree in Information Science or related field
PREFERRED EXPERIENCE:
Bachelor’s Degree in Information Science or related field

• Healthcare experience is preferred
• Working knowledge with Unix, networking fundamentals, and system administration
• Expertise in specifying, testing, deploying, and troubleshooting commercial software. 
• Ability to investigate and solve non-routine problems.
• Excellent verbal and written communication skills; ability to communicate with senior management; demonstrated ability to communicate solutions and educate users on processes
• Strong analytical and problem-solving skills, with attention to details
• Ability to perform at a high level of effectiveness in a fast pace environment, managing multiple, competing priorities simultaneously
• Excellent interpersonal/customer service skills; ability to work well with end users

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